FAQ - May Bank Holiday - Shipping update

Dear Valued Customers,

As we approach the upcoming May bank holidays, we want to ensure that you are fully informed about changes to our shipping schedule that might affect your orders. Please note that due to the bank holidays, we will not be shipping any orders on Monday, 6th of May, and Monday, 27th of May.

Adjusted Shipping Dates

All orders that would typically be dispatched on the affected dates will instead be shipped on the following day:

• Orders for Monday, 6th May will be shipped on Tuesday, 7th May.
• Orders for Monday, 27th May will be shipped on Tuesday, 28th May.

We understand that timely delivery is crucial, and we are committed to resuming our prompt shipping service immediately following each bank holiday.

Usual Shipping Schedule

To remind you of our standard shipping operations: Crafted Memories is dedicated to providing fast and efficient service. Our usual shipping schedule runs from Monday to Friday, with same-day shipping on all orders placed before 3 PM. We aim to make your shopping experience as convenient as possible, which is why we offer Tracked 48 shipping for free as standard with all domestic orders.

Planning Your Purchases

If you are planning to gift or need your personalised items by a specific date, we recommend placing your orders well in advance considering these changes. This will ensure that your items arrive in plenty of time for your special occasions.

We appreciate your understanding and cooperation as we observe these bank holidays. Thank you for choosing Crafted Memories for your personalised gifts, and we look forward to serving you with continued dedication and timely delivery.

Stay Informed

Please feel free to reach out to our customer service team if you have any further questions or need assistance with your orders. As always, we are here to help and ensure your shopping experience is seamless and satisfactory.

Thank you for your understanding and continued support. We wish you a delightful and restful bank holiday!

Warm regards,

The Crafted Memories Team